Spreadsheets are not the enemy. For many small businesses, they are the first practical way to track unpaid invoices. You list the customer. Add the invoice amount. Enter the due date. Maybe add a notes column. And for a while, it works. Then the business grows. More invoices appear. More customers respond. More people touch…
AI can write an email in seconds. That does not mean it should automatically send one to your customer. That distinction matters. Accounts receivable is one of those business functions where artificial intelligence can be extremely useful, but only when it is applied to the right problems. The best use of AI in collections is…
Getting invoices out is only the beginning. The real problem starts when payment does not arrive on time. Someone sends a reminder. Someone else assumes the customer was already contacted. A promise to pay gets buried in an inbox. A disputed invoice sits untouched for two weeks. And suddenly an invoice that was only a…